Card details or PayPal password not accepted

We are sorry to hear you are having problems with PayPal. It works well for our customers most of the time. We do not have any control over PayPal, we can only offer suggestions as to what may be stopping it working for you.

PayPal will not accept my Stitching Cards account password

The PayPal payment is separate from Stitching Cards. Your String Art Fun account password will not work on the PayPal web site.

If you are not a member of PayPal you can ignore the "Log In" box. Select your card type and complete all the details requested. Then click the "Continue Checkout" button near the foot of the PayPal page.

Invalid card number message

Make sure you enter the card number without spaces or dashes between the numbers.

Card denied

If your credit card has been denied then PayPal have made this statement:
"Since this process is very complex, it does occasionally affect valid cards. The denial of your credit card is not reflective of your credit worthiness. In cases where a valid card fails our system checks, we suggest that you try another credit card in the system."

I don't want to join PayPal

You can use the PayPal service up to ten times without joining. This is called Account Optional.
When you arrive at the PayPal secure payment page look for the "Not a member of PayPal? Click Here" link. This will take you to a page to pay with your credit/debit card.

Blank page or no navigation links

Some older web browsers do not display the PayPal pages properly due to recently developed security measures. Two that we know of are Netscape 6 and Internet Explorer 5 for Macintosh. If you are using one of these then PayPal suggest you try a different web browser.

Forgotten PayPal password

If you have a PayPal account and have forgotten the details then ask PayPay for a reminder of the password or e-mail address you used.
You can contact PayPal at
https://www.paypal.com/us/cgi-bin/webscr?cmd=_forgot-password.

PayPal Customer Service Contact Information

You can contact PayPal by email or telephone. You will find contact informaton on the following page (link opens in a new window):

PayPal Customer Service